PESHAWAR: In order to resolve the public complaints on priority basis and avoid unnecessary delay in dealing at the end of public departments, the Khyber Pakhtunkhwa government has introduced a “File Tracking System”.
Addressing a workshop here on Thursday, Director Performance Management and Reforms Unit (PMRU) Mohammad Fawad said that under this system the status of public complaints, tracking and work on files and applications would become more easy and accessible.
He said in the past there were no system of monitoring and tracking of public complaints due to which the masses were forced to visit the government departments again and again.
He said now the PMRU technical team is working on launching a mobile app for tracking of files, applications and complaints by the complainant.
Fawad said that as per the directives of chief secretary and KP government, the officials of government departments would be held accountable for withholding a file or complaint for a long period without taking any action on it.
He said the government officials and focal persons can contact the office of chief secretary any time for any details related to the file tracking system.
PMRU Deputy Director Dr Akif Khan, assistant directors Admin Asghar Khan and IT Ghulam Sarwar and focal persons of different departments also attended the workshop.
