Electric shock

If one approaches K-Electric to correct some anomaly in a bill, officials dealing with customer complaints suggest you should make the payment first. Then they demand an application to be addressed to the management for correcting the mistake and from then a long process starts. Every month you have to visit the power utility office and the case remains pending for months. This is especially true for the old town zone.
The interesting part is that the power utility also claims reconnection charges of Rs2,000. Now one may ask: what was our fault in the whole episode? The authorities concerned are requested to take action against this injustice.
Nauman Ismail
Karachi