ISLAMABAD: Concerns have been raised over alleged breaches in the online Customs clearance system operated in collaboration with the Pakistan Single Window (PSW). Over the past five years, 2,382 changes in transhipment permits (TPs) have been identified, though it is premature to determine the extent of revenue losses caused to the national exchequer.
The Federal Board of Revenue (FBR) has assigned the Director General (DG) of Post Clearance Audit to investigate the matter and submit a detailed report within three weeks.
Sources revealed that since 2020, the system recorded 2,382 changes in TPs, with 182 changes in 2020, 230 in 2021, 89 in 2022, a significant increase to 685 in 2024, and 102 so far in 2025.
Sources indicated that while audits of the PSW in recent years identified glitches, no one had previously flagged changes in the online system for potential vested interests. It remains to be determined who made these changes, what benefits they derived, and the extent of revenue losses incurred.
When contacted, FBR Chairman Rashid Mehmood Langrial stated that it would be premature to draw conclusions before the investigation is completed. He confirmed that the DG Post Clearance Audit would present its findings within three weeks.
PSW CEO Aftab Haider, when reached for comment, emphasised that if any wrongdoing is found within his organisation, he would recommend strict action against those responsible. He cautioned against making allegations without solid evidence and suggested that some elements are attempting to discredit the system. Haider also highlighted efforts to export the PSW system internationally.
The PSW spokesperson issued a statement asserting that under PSW’s management since 2022, the WeBOC system has been significantly improved, aligning with the Government of Pakistan’s Digital Pakistan vision. The PSW ensures the highest ethical standards in employee selection and performance management.
The PSW’s lack of physical presence at Customs stations and its policy of not allowing trade members to interact with its staff have contributed to its reputation as an ethical and transparent organisation. The spokesperson clarified that the PSW is primarily a data exchange platform and has no role in Customs clearance on the ground. Additionally, the PSW does not receive funding from the public exchequer, instead developing and implementing a sustainable business operating model that reinvests in improving the PSW platform and its allied systems.
The spokesperson expressed concern that, at a time when the PSW is looking to expand its operations overseas and contribute to Pakistan’s economic development, the news article, without adhering to the highest ethical journalistic standards, could damage a national asset and demoralise the PSW team, which has been working tirelessly to create an outstanding digital platform.
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