CM directs officials to redress public grievances

PESHAWAR: A meeting was told that a total of 6,242 complaints were registered through the Chief Minister’s Complaint Portal (Ikhtiyar Awam Ka) out of which 2,559 complaints were resolved. An official handout said that Chief Minister Ali Amin Gandapur chaired the meeting to review progress on the complaints received through the portal.

The chief minister was briefed on the latest updates of public complaints. The meeting was informed that 1,200 complainants had been provided full relief and 757 complainants provided partial relief through the portal. The chair was apprised that 13,679 citizens had been registered on the portal including 300 women who were regularly using the portal for complaints redressal.

It was noted that Peshawar district accounted for the highest number of complaints with 1,458 complaints followed by Mardan with 405, Bannu with 363, Dera Ismail Khan with 355, Abbottabad with 344, Mansehra with 277 complaints, Charsadda 237, Haripur with 235, Swabi with 223, and Lower Dir with 195.

It was told that the portal had received 1,966 complaints related to municipal services, 1,040 related to the education sector , 876 about the implementation of the chief minister’s 99-point agenda, and 539 related to law and order, and added that a timeframe of three to seven days was fixed for resolving public grievances through the portal.

The chief minister was briefed on the manual public complaints redressal system “Khpal Wazir-e-Ala Complaint Cell,” launched during the previous provincial government which had received 1,165 complaints this year out of which, 1,047 have been resolved, while work on the remaining 118 is in progress. The chief minister directed the quarters concerned to integrate the Khpal Wazir-e-Ala Complaint Cell with the “Ikhtiyar Awam Ka” portal to ensure a unified platform for addressing public grievances.

He said all complaints, regardless of when they were filed, must be addressed.Expressing dissatisfaction with the handling of some of the complaints, the chief minister reprimanded the relevant officials for delays and inefficiencies in redressing the public complaints.

He decided to reopen some complaints with unsatisfactory redressal at the Chief Minister’s Secretariat level and underscored the importance of satisfactory outcomes for complainants.He instructed the authorities to ensure that complaints from overseas Pakistanis were handled properly and directed the Information Department to launch an awareness campaign to inform the public about the portal.