Unwanted change

Six months ago, I was perfectly happy with my 4GB internet package and 125 minutes of talking time. Then suddenly, the mobile network operator/company changed my package to 10GB internet, with a talking time of 3200 minutes and 3000 messages. When I protested, I was told that this was the minimum package for postpaid customers.

Since then, they have increased the monthly charges twice (the last one was just two months back) by Rs100 per month each time. Their representative told me that this will go on happening without giving me any reason for it. Is there anyone who can stop them from doing so?

Shakir Lakhani

Karachi