Ombudsman assures business people for his role to address issues

Islamabad : Ejaz Ahmed Qureshi, Wafaqi Mohtasib (Ombudsman) said that the business community plays an important role in economic development and assured of his cooperation in addressing their grievances.

He said this while talking to a delegation of the Islamabad Chamber of Commerce and Industry (ICCI) that visited his office led by Ahsan Zafar Bakhtawari, president, says a press release.

Ajaz Ahmed Qureshi has said that a separate portal for ICCI will be created to solve the grievances of the business community, and if the complaints are not resolved within thirty days, they will be automatically transferred to the Wafaqi Ombudsman for redress. He said that ICCI should form a committee to liaise with his organisation for redress of complaints. He further said that about 200 institutions and departments of the federal government come under their jurisdiction and his organization dealt with 194,000 complaints last year.

More than 85% of the decisions were implemented. Every complaint in the Federal Ombudsman is decided within sixty days due to which there are no pending complaints. He said that 22 regional offices and complaint centres are already available for immediate redressal. Soon regional offices in Gilgit-Baltistan and Azad Kashmir will be opened. These far-flung offices would benefit the common people a lot.

Speaking on the occasion, Ahsan Zafar Bakhtawari, President Islamabad Chamber of Commerce said that ICCI has more than 8000 members who play an important role in the development of the economy by promoting industrial and commercial activities. He said that ICCI members have to face issues with FBR and other institutions and stressed that a focal person of the Federal Ombudsman should be appointed for ICCI to help solve the issues of the business community. He said that if the problems of the business community are solved soon, the economy will develop better

Azharul Islam Zafar, vice president ICCI lauded the efforts of the Federal Ombudsman to resolve the complaints of the people quickly against the mismanagement of the public institutions under the federal government and assured the full cooperation of the Chamber in this regard.

Zafar Bakhtawari, former president and Secretary General UBG Pakistan said that the efforts being made by the Federal Ombudsman to resolve the complaints of the people need to be better highlighted in the public so that the maximum people can benefit from its services. He said that the ICCI is ready to organize awareness programs about its services in collaboration with the Federal Ombudsman. Raja Muhammad Imtiaz, Maqsood Tabish, Malik Nadeem Akhtar, and others were included in the delegation.